Frequently Asked Questions
Everything you need to know about shopping with Baskèts.
What is the standard delivery time for my order?
For domestic orders, delivery typically takes 2-4 business days. International shipping times vary by location but generally range from 5-10 business days.
How can I return or exchange an item?
You can return any unworn item in its original packaging within 30 days of delivery. To start a return, visit our online portal and print your prepaid shipping label.
Are your sneakers and apparel 100% authentic?
Yes, we guarantee that all products sold on Baskèts are 100% authentic and sourced directly from the brands or authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.